FAQs

Choose a design, size and pack on the product page, then add it to your cart. At checkout you will see an order notes box. Type everything we need there: the names, dates or short text you want printed, and a link to each photo. We do not have an upload button, so the order notes are the only place we read your personalisation. Write it clearly, one item per line, and check the spelling before you place the order.

Upload the photo to a cloud service such as Google Drive, Dropbox or iCloud, create a share link and paste that link in the order notes. The most important step is the sharing setting: it must say that anyone with the link can view. Our Help Center has a step-by-step guide for checking that a link really opens.

That is the most common hiccup we see. A Google Drive link set to private opens for you, because you are signed in, but shows “access denied” to everyone else. If we cannot open your link, we email you and ask for a working one, so keep an eye on your inbox, including spam. Production waits until we have a photo we can use. To test a link, open it in a private browser window where you are not signed in.

A clear, well-lit photo where the face looks straight at the camera and fills a good part of the picture works best. Daylight beats a flash. For pets, a photo at eye level with both eyes visible is ideal. Send the original photo file rather than a screenshot of it, because screenshots lose detail.

We will print it, but please expect the socks to look like the photo: a soft, grainy cat rather than a crisp one. Printing cannot add detail that is not in the picture. If you can, take a new photo in daylight or look for the original file. If you decide to go ahead with the screenshot, that is completely your call.

No. We do not send proofs or mockups. We print exactly what your order notes say, using the photos you link. That keeps things moving, but it means the order notes are your proof: read them once more before you click “Place order”.

Yes. Add each product to your cart, then use the order notes to list which photo and which name goes on which item. For example: “Item 1, dog-face crew socks: photo link A, name Biscuit. Item 2, cat-face ankle socks: photo link B, name Luna.” Clear labels make sure every pair gets the right face.

Most designs come in Kids, Women’s and Men’s sizes, and some designs come in Women’s and Men’s only. The options available for each design are shown on its product page. Our Size Guide explains how to choose between them.

Choose the pack size you need, from 1 to 6 pairs, then list who gets which size in the order notes. For example: “2 Men’s for Dad and Grandpa, 2 Women’s for Mum and Aunt Jo, 2 Kids for Mia and Leo.” That way every family member gets a pair that fits for the photo.

Think about who will wear them and how they like socks to feel. The Size Guide walks you through the choice for teens, people who prefer a roomy fit and gifts where you are guessing. If the size still turns out wrong, you can return the socks within 60 days with a free label.

Plan for 1 to 3 business days of processing, then 7 to 14 business days in transit. For a fixed date such as a Secret Santa swap or a wedding, order early enough to cover the longest time plus a buffer. Groomsmen socks, for example, are best ordered several weeks before the big day.

We ship to the United States, Canada, Australia and New Zealand. Shipping is free on every order, with no minimum. Orders ship from the USA. Full details are on our Shipping & Delivery page.

Yes. Enter the recipient’s address as the shipping address at checkout, for example Grandma’s address in Canada, and your own email address for updates. Your order confirmation still comes to your own email address, so the recipient does not get a spoiler in their inbox. Leave enough time for the full delivery window if the gift is for a set date such as a birthday.

You can see your order status on the Order Tracking page or in My Account. If you want an update, email us with your order number and we tell you where things stand.

Parcels to Australia and New Zealand travel the furthest, and they can use the full 14 business days in transit. If that time has passed and your socks have still not arrived, email us with your order number and we help you work out what to do next. Any import duties depend on the destination country.

If you notice within 24 hours of placing your order, yes. Email us straight away with your order number and the correct spelling, and we update the order notes before printing. If you notice after 24 hours, for example two days later, the socks may already be printed. In that case you can return them within 60 days and order a new pair. See Cancel or Change an Order.

Yes, within 24 hours of placing it. Email us with your order number and we cancel it and refund you in full. After 24 hours the order cannot be cancelled, but the 60-day return still applies once the socks are delivered.

Yes. You can return any socks within 60 days of delivery, for any reason, personalised socks included. Email us to start the return and we send you a free return label. The full process is on our Returns & Exchanges Policy.

We do. Returns come with a free return label paid by Sock Joy, including change of mind. If the chicken-feet gag socks turned out not to be funny after all, the label is still free and there is no restocking fee.

We issue your refund within 7 days of receiving your returned socks, to the original payment method. If you prefer, ask for store credit instead. Store credit never expires. Details are in our Refund Policy.

Yes. The fastest way is to place a new order for the size you need and return the first pair with the free label. If you prefer, email us and we help you set up the exchange.

Contact us and we help. Email your order number, a short description and a photo of the socks, and we agree the next step with you.

Turn the socks inside out, wash them cool with similar colours and skip the bleach. Air drying is the gentlest option. A hot dryer and high heat are the main reasons prints fade sooner, so keep the heat low if you do use a dryer. Do not iron directly on the printed area. Fuzzy and slipper socks like the same gentle routine, and they keep their softness longer without high heat.

We use your photos only to make your socks. We delete customer photos 30 days after your order is delivered. You can read more in our Privacy Policy.

Please only send photos you have the right to use, such as your own pictures or photos the person agreed to share. Please avoid logos, cartoon characters and photos of famous people, because they belong to someone else. Our Terms of Service and Intellectual Property Policy explain the rules.

We are sorry for your loss. Write the pet’s name and any years exactly as you want them printed, and double-check them, because we print the order notes as written. If something does not feel right when the socks arrive, email us and we help gently.

The payment methods shown at checkout are the ones available for your order. You can read more on our Payment Methods page.

No, you can check out as a guest. Creating an account lets you see your orders and their status in My Account at any time, which is handy if you order socks for several birthdays a year. Either way, your order number arrives in your confirmation email.