Last updated:
\nWelcome to Sock Joy, where your cat’s face, your grandkid’s name or a pattern of tiny groomsmen ends up on a pair of socks. Before the fun part, the fine print. These Terms of Service (“Terms”) are the agreement between you and Sock Joy, 45 Morton St, New York, NY 10014, US (“Sock Joy”, “we”, “us”) for using sockjoy.shop and buying from us. By using the site or placing an order, you agree to these Terms and to the policies they mention. The binding parts below are written plainly and without jokes. Nothing in these Terms removes any consumer right that the law where you live says cannot be removed.
\nYou may use the site to browse and buy socks for your own use or as gifts. To place an order, you must be old enough to enter a binding contract where you live, or have the permission of a parent or guardian who accepts these Terms for you.
\nYou can check out as a guest or create an account in My Account. If you create one, keep your password private and tell us straight away if you think someone else has used it. You are responsible for orders placed through your account unless you tell us it was used without your permission.
\nYou agree not to misuse the site. That means no attempts to break its security, no automated scraping beyond normal search-engine indexing, no fraudulent orders, no interference with other customers and no use of the site for anything unlawful.
\nPlacing an order is an offer to buy the items in your cart, with the personalisation in your order notes, at the price shown at checkout. A contract is formed when we accept your offer by sending an order confirmation email. Until then, we may decline an order.
\nWe may refuse or cancel an order, and refund any payment in full, if:
\nIf we cancel, we tell you by email and explain why where we can.
\nThe text in the order notes box is the instruction we work from. It forms part of the order you are offering to buy. Our order confirmation email repeats your order details. Please read it as soon as it arrives.
\nPersonalized socks are made from what you give us. That makes this section the most important one for custom face, pet face, family and couple, and occasion socks.
\nWe print names, dates, messages and photos exactly as they appear in your order notes. We do not correct spelling, choose a nicer photo or guess what you meant. We do not send a proof, mockup or preview before production. You are responsible for checking spelling, dates, capital letters and which photo goes on which pair before you place the order.
\nExample: if the notes say “Happy Birthdya, Grandpa”, that is what the cuff will say. If you notice a misspelt name 3 hours after ordering, email us. That is inside the 24-hour change window and we will update the notes. If you notice it 2 days later, the change window has closed and the order may already be in production.
\nYou give us photos by pasting links, not by uploading files. A link must be shared so anyone with the link can view it. If a link shows “access denied” or does not open, we will email you to ask for a working one, and production waits until we receive it. The 1-3 business day processing time starts once we have everything we need.
\nWe print the photo we receive. A blurry, dark or very small image, such as a night-time screenshot of your cat, will look blurry, dark or pixelated on the sock too. Fabric texture also softens fine detail. Choosing a clear, well-lit photo is your responsibility. Because there is no proof, a soft print that faithfully reflects a soft photo is not a defect.
\nFor packs with more than one size, for example a family pack with Kids, Women’s and Men’s pairs, list in the order notes who gets which size and which photo or name. If the notes do not say, we will email you to ask. Our Size Guide explains how to choose between sizes.
\nBy sending us a photo, name, logo or text, you confirm that:
\nYou grant Sock Joy a limited, non-exclusive, royalty-free permission to copy, resize, crop and print your content solely to make, ship and support your order. We do not use your photos for advertising or to make products for other people. Photos fetched from your links are deleted 30 days after delivery, as explained in our Privacy Policy.
\nYou agree to compensate Sock Joy for reasonable losses and costs caused by a claim that content you supplied infringes someone else’s rights, to the extent the law allows.
\nMemorial socks for a pet or a loved one often include a name, years and a favourite photo. Please take extra care to check those details before you order, because we print them exactly as written. If you are unsure about a date, leave it out or email us within 24 hours of ordering to change it. We handle these orders with the same care as every other order and do not share or reuse the photo.
\nWedding parties, office teams and families often order several pairs at once, for example groomsmen socks with the wedding date, or retirement socks signed off by the whole team. The person who places the order is responsible for collecting the right names, sizes and photos from everyone involved and for confirming that each person is happy to appear on a sock. List every pair clearly in the order notes, one line per person, so nothing gets mixed up.
\nIf the socks we deliver do not match your order notes, for example the wrong name, the wrong size or a photo that was not the one you linked, that is our mistake and we will put it right. Contact us with your order number and a photo of the socks. If the socks match the order notes but the notes themselves contained an error, that is not a production fault. You can still use our 60-day returns process described in section 7.
\nWe want every pair to make someone smile. We refuse, at our discretion, orders whose notes or photos contain:
\n| Type of content | \nExamples | \n
|---|---|
| Hateful or harassing | \nSlurs, symbols of hate groups, content mocking a person’s race, religion, disability, gender or sexuality, content aimed at bullying a real person | \n
| Infringing | \nLicensed cartoon characters, sports team logos, brand logos, celebrity faces, artwork or photos you do not have the right to use | \n
| Explicit | \nNudity, sexual content, graphic violence | \n
| Unlawful or dangerous | \nContent that promotes crime, threats, or someone else’s private information such as a home address | \n
| Images of other people without permission | \nA stranger’s photo taken from social media | \n
If we refuse an order or part of an order for one of these reasons, we email you. You can send different content, or we cancel that item and refund it in full. A gag sock with chicken feet or a silly illusion print is welcome. A sock that hurts someone is not. More detail is in our Intellectual Property Policy.
\nAll prices are shown in US dollars (USD). Prices may change at any time, but a change never affects an order we have already confirmed. Shipping is free with no minimum to every country we ship to. If your bank or card provider converts USD into your own currency, the rate and any conversion fee are set by them, not by us.
\nIf a product is shown at an obviously wrong price, we will contact you before shipping and either correct the order with your agreement or cancel it and refund you in full.
\nThe Sock Joy store does not collect sales tax at checkout, and we do not promise to collect any tax on your behalf. Prices are not described as including tax. You are responsible for any sales tax, use tax, import tax, customs duty or fee that applies to your order. Whether any of these apply, and how much they are, depends on the destination country and its rules. If a carrier or customs authority asks for payment on delivery, that payment is between you and that authority. If you have a question about a specific destination, contact us before ordering and we will help where we can.
\nYou agree to pay the total shown at checkout using one of the payment methods shown at checkout. The methods shown there are the ones currently available. Payments are handled by the payment processor, and we do not store full card numbers. See our Payment Methods page for how payment works.
\nOur processing time is 1-3 business days after we have your order and everything we need, including a working photo link. Transit usually takes 7-14 business days to the United States, Canada, Australia and New Zealand. Shipping is free with no minimum, and orders ship from the USA. These times are estimates, not guarantees. A parcel to Australia or New Zealand may take the full 14 business days.
\nIf you need socks for a fixed date, such as a Secret Santa swap or a wedding, order early and leave a buffer. For groomsmen socks, we suggest planning for the longest processing and transit time and adding a few extra days before the big day.
\nYou can check your order status in My Account or on our Order Tracking page, or email us for an update. If a parcel seems late or lost, contact us and we will help. Full details are in our Shipping & Delivery policy, which forms part of these Terms.
\nYou may send an order straight to someone else, such as Grandma in Canada. You are responsible for giving us a complete and correct address. If you spot a mistake, tell us within 24 hours of placing the order so we can fix it. After that, we may not be able to change it.
\nChristmas stockings, Father’s Day, Mother’s Day and birthdays all have dates that do not move. Delivery estimates are counted in business days, so weekends and public holidays are not included, and busy seasons can be slower for carriers. Missing an event date because a parcel arrived within the stated estimate, but later than you hoped, is not a breach of these Terms. If timing is tight, email us before you order and we will tell you honestly whether the estimate fits.
\nIf a parcel cannot be delivered because the address was wrong or incomplete, or it is returned to us undelivered, contact us and we will work out the next step with you. Re-sending may need a corrected address from you.
\nThese rules are summarised here. The full versions are on the pages linked below, and those pages form part of these Terms. The numbers in this table are the same numbers used on every Sock Joy policy page.
\n| Topic | \nRule | \nFull policy | \n
|---|---|---|
| Change or cancel | \nWithin 24 hours of placing the order | \nCancel or Change an Order | \n
| Returns | \n60 days; free return label for change-of-mind returns; no restocking fee | \nReturns & Exchanges Policy | \n
| Refunds | \nWithin 7 days of receiving your return, to the original payment method | \nRefund Policy | \n
| Store credit | \nAvailable on request instead of a refund; never expires | \nRefund Policy | \n
| Processing | \n1-3 business days | \nShipping & Delivery | \n
| Transit | \n7-14 business days to the US, Canada, Australia and New Zealand | \nShipping & Delivery | \n
You may return socks within 60 days even if you simply changed your mind, for example if the chicken-feet gag socks turned out to be not funny after all. For change-of-mind returns, we provide the return label free of charge, and there is no restocking fee.
\nIf you prefer, you can ask for store credit instead of a refund. Store credit issued by Sock Joy never expires. It cannot be exchanged for cash except where the law requires.
\nIf socks arrive damaged, faulty or different from your order notes, contact us at support@sockjoy.shop with your order number and a photo, and we will help. Our Returns & Exchanges Policy explains the next steps.
\nPersonalized socks can be returned within the same 60-day window as any other item, under the conditions in our returns policy. A returned personalized pair cannot be resold, so please check your order notes carefully before ordering. That way the socks are right the first time and nobody has to post anything back.
\nWe describe our socks as accurately as we can, including style (crew socks, ankle socks, knee-high, fuzzy socks, slipper socks), print style (face cutout, all-over print, pattern of tiny faces, big-face, illusion print), sizes and colours. Product images may be digital previews that show how a design can look. Your socks will carry your own photo and text, so they will not match the example image exactly. Colours can look different on different screens and on fabric compared with paper or a phone.
\nIf we offer a discount code or promotion, it applies only as described in its own terms. Codes cannot be exchanged for cash and usually cannot be combined unless stated. We may end a promotion at any time, but ending it does not affect orders already confirmed.
\nIf you send us a message, a review or a photo of your socks being worn, it must be honest, lawful and your own. If we ask for and you give permission to show a photo or review on the site, you grant us a non-exclusive, royalty-free licence to display it. We will not publish a photo of you, your family or your pet without your permission. We may remove any content that is misleading, offensive or infringes someone’s rights.
\nBy ordering, you agree that we may contact you by email about your order, including to ask about a photo link that does not open, a size that is missing from the order notes, or content we cannot print. These messages are part of providing the service and are not marketing. You agree that notices we send by email meet any legal requirement for written notice, to the extent the law allows. Please check your spam folder if you are waiting for a reply.
\nOur site may link to other websites, and your order notes will contain links to the place where your photo is stored. We do not control those websites and are not responsible for their content or privacy practices. The access settings on a photo link are controlled by you and the service that stores it.
\nWe may suspend or close an account, or refuse further orders, if someone breaks these Terms, places fraudulent orders, repeatedly sends content we do not print, or abuses our support team. If we close an account, we still complete or refund any confirmed order that does not break these Terms, and any store credit you hold stays available to you, because Sock Joy store credit never expires. You can close your own account at any time by emailing us.
\nThe Sock Joy name, logo, site design, product descriptions, illustrations and other site content belong to Sock Joy or our licensors. You may not copy, resell or republish them without our written permission. Your own photos remain yours. See our Intellectual Property Policy for details and our DMCA page to report a copyright concern.
\nWe work hard to keep the site running and to deliver every order, but we provide the site “as is” and do not promise it will always be available or free of errors.
\nTo the fullest extent the law allows:
\nThese limits do not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence. They do not affect your statutory rights as a consumer, including any rights under the consumer law of Canada, Australia or New Zealand that cannot be excluded.
\nThese Terms and any dispute about them or about an order are governed by the laws of the State of New York, United States, without regard to its conflict-of-law rules. If you live outside New York, you also keep the protection of any mandatory consumer law of the place where you live.
\nIf something goes wrong, please contact us first at support@sockjoy.shop. We reply within 24 hours on business days, and most issues are solved quickly by email. If we cannot resolve it together, either of us may take the matter to a court with jurisdiction.
\nThese Terms, together with the policies they refer to, are the whole agreement between you and Sock Joy about using the site and buying from us.
\nIf a court finds any part of these Terms invalid or unenforceable, the rest stays in force.
\nIf we do not enforce a part of these Terms straight away, that does not mean we have given up the right to enforce it later.
\nWe may transfer our rights and duties under these Terms to another business if Sock Joy is sold or reorganised. This will not reduce your rights.
\nWe may update these Terms, for example when we connect a payment processor or add a new product type. The “Last updated” date at the top shows the latest version. The Terms in force when you place an order apply to that order.
\nQuestions about these Terms, or about anything on your order? Email support@sockjoy.shop. We reply within 24 hours on business days. Our postal address is Sock Joy, 45 Morton St, New York, NY 10014, US. You can also visit Contact Us, browse the Help Center or read the FAQs.
\nThanks for reading all the way to the toes. Now go pick a photo.
\n","visible_characters":20182,"meta_description":"Sock Joy's terms for personalized sock orders: order notes printed exactly as written, photo rights, prices in USD, returns, store credit and New York law.","parent":null,"published_at":"2026-10-31T01:23:38+00:00","updated_at":"2026-10-31T01:32:30+00:00"}}